High achiever always on
the lookout for a new challenge.
My top work values are accountability, follow through, and quality. I’m motivated by continuous learning and high quality deliverables. I like to be right, but I don’t need to be.
I’m a well-rounded professional with experience spanning industries and job titles, ranging from engineering to education to coaching to insurance. Regardless of the environment, I show up with a solutions-oriented “can do” attitude.
Trained as an engineer, I bring an analytical approach to everything I do, but my recent focus has been on cross-organizational collaboration and staff development.
Personality & Work Style
Myers Briggs: INTJ “The Architect”
“Analytical problem-solvers, eager to improve systems and processes with their innovative ideas.”
Enneagram: 5 “The Investigator”
The Intense, Cerebral Type:
Perceptive, Innovative, Secretive, & Isolated
StrengthsFinder Top 5:
Learner (Strategic Thinking)
Analytical (Strategic Thinking)
Relator (Relationship Building)
January 2016 - Present
Work with minimal oversight as Production Support Manager to deliver quarterly releases and adhoc/incident work on time and within budget. Fully accountable for delivery of priority enhancements and bug fixes to support Atlas-specific and larger Chubb initiatives without interruption to standard data warehouse operation or previously scheduled deliverables. Partner with source systems, business users, and downstream applications to deliver high quality, reliable data. Fast root cause analysis of production issues (initial response within 1 day); prioritize and deliver critical fixes as soon as feasible within system reload constraints. Serve as primary Point of Contact for 3 premium source systems, 2 claim source system, and 2 downstream Claims systems.
Manage three offshore development teams and an onshore team of Data Analysts, Developers, and Technical Leads through quarterly releases and adhoc incident resolution for an Enterprise Data Warehouse (Atlas) (7 internal and 20+ external resources).
Support professional development of junior resources through continuous learning and continued delegation, consistent performance feedback, and increased levels of responsibility and ownership.
April 2015 - January 2016
Primary testing resource for the Atlas Data Warehouse to FRS Claims Posting Project. Directly managed and served as primary communicator for offshore development resources dedicated to the project. Developed reconciliation queries using SQL for financial and reporting attributes and completed "first pass" reconciliation to identify any discrepancies. Resolved discrepancies in implemented business rules for financial reporting attributes. Developed and maintained project documentation including Issue & Requirements Tracking, Source to Target Mapping, Testing Strategy, Project Timeline and High Level Milestones. Coordinated with other IT teams and business stakeholders.
January 2013 - January 2016
Provided guidance, support, and accountability to driven women who were seeking work-life balance and lifesytle improvements through one-on-one and group coaching programs. Developed course materials and provided trainings and seminars on various personal development and health topics at organizations throughout PA & NJ. Managed all aspects of an online business including website development and maintenance (Wordpress & SquareSpace), email communication management, payment systems and scheduling integration, and social media management.
July 2014 - March 2015
Managed a multi-million dollar warehouse expansion project from the business perspective. Developed and maintained a detailed project plan for 7 distinct business units. Identified risks to project budget & schedule and worked with the project team to develop detailed risk mitigation plans. Coordinated between business, IT, and construction teams to ensure successful project execution. Hosted routine project review meetings with Executive staff.
March 2012 - March 2014
Provided holistic overview of entire product suite “health” through adhoc report development and quantitative data analysis. Developed and automated ad hoc reporting using SQL Server Reporting Services, Cognos, and Excel. Independently learned and implemented MDX and SQL programming languages to support report development. Incorporated process improvements and led implementation of various tools to optimize Developer and QA workflows, including implementation of a cross-team code quality and defect identification tool (Sonar) from conception to roll-out.
August 2009 - December 2013
Served as project co-lead and project technical lead for the fundraising, design, and construction of a potable water distribution system for a rural village in the Philippines.
Jun 2011 - March 2012
Contributed to cross-department planning, research, and design aspects of wastewater treatment plant upgrades to meet regulatory requirements and deadlines. Worked across multiple departments including Planning & Research, Operations, Legal, and Procurement to lead public Requests for Proposal, from development through contractor selection phases. Generated technical memorandums and reviewed reports developed in-house and by technical consultants. Developed sampling protocols that adhered to all appropriate regulatory standards. Lead design and development of an Access database for 20+ years of wastewater treatment plant data.
January 2011 - May 2011
Completed quality assurance testing, including development and execution of test plans and exploratory testing. Provided customer implementation and production support through coordination with development and implementation teams to ensure successful product execution and client satisfaction. Developed a self-service product support Wiki for Frequently Asked Questions and common configurations. Developed Excel-based reports using product-specific Key Performance Indicators for QA and Development teams.
January 2010 - June 2010
Provided direct instruction for 9th grade Algebra 1 and 10th grade Geometry for general education and special education students and tutoring services for 7th grade Mathematics students consistent with local and state academic standards.
August 2005 - December 2009
Rapid growth from Case Steward to Project Manager. Managed a portfolio of 70+ active environmental investigations for a major petroleum client. Developed portfolio work scopes with associated fees annually. Simultaneously managed execution of work scopes and tracked financials for projects in all stages of the regulatory process. Conducted weekly and quarterly client update meetings to ensure compliance with project scope and budget. Coordinated with regulators for approval of work plans, negotiation regarding project deficiencies, and/or overall project regulatory status. Provided technical support on a variety of assessment and remediation projects. Managed contractors and field staff during construction, investigation, and remediation field activities and confirmed adherence to health and safety protocols during field visits.
Sept 2008-Nov 2008
Provided onsite engineering consultation for the upgrade of an urban sanitary sewer system in Tela, Honduras.
Sept 2004-August 2005
Prepared documentation for regulatory and client review. Analyzed lab data and prepared corresponding visual representations. Supervised field activities including excavation and well drilling and performed soil, water, and air sampling.
Education & Training
2006 - 2009
GPA = 3.57
2000 - 2004
GPA = 3.24